Q&A

FAQ - Secrete Oasis

Frequently Asked Questions (FAQ)

1. Is the packaging discreet?
Yes, 100% discreet. We use plain, sealed packaging with no branding or labels. The contents are completely private, and even the courier will not know what’s inside.
2. How do you deliver?
As for now, we only provide Cash on Delivery across all regions of the UAE. You can pay in cash when your package is delivered. It’s safe, secure, and convenient.
3. How long does delivery take?
We offer fast delivery across the UAE:
• Dubai, Abu Dhabi, and Sharjah: 1-2 days
• Other regions: 2-3 days

Once you place your order, we will confirm it via WhatsApp to ensure a smooth delivery process.
4. Is shipping free?
Yes, shipping is free on orders over 200 AED. For orders below 200 AED, a small delivery fee will apply.
5. Will the courier know what’s in the package?
No. The courier will not know the contents of the package. They only deliver the parcel and collect your payment. Your privacy is fully protected.
6. Can I cancel my order?
Yes. If you need to cancel your order, contact us via WhatsApp before the package is shipped, and we’ll handle it right away.
7. Are your products high quality?
Absolutely. We carefully select premium, high-quality products to ensure you have the best experience. If you have any concerns, feel free to contact us.
8. How can I contact customer support?
You can reach our support team through WhatsApp. We’ll respond quickly to help with any questions or concerns.